KUALA LUMPUR (July 6): Individuals, microenterprise borrowers and SMEs that are affected by the pandemic may start applying for the six-month moratorium from tomorrow onwards, via banks’ website, email or phone call.

In today's statement, Bank Negara Malaysia (BNM) (pictured) assured that borrowers who are opting in for the moratorium or any other repayment packages will not need to provide supporting documentation. Approval will be given automatically.

Besides the moratorium, banks will also offer a reduction in instalments and other packages, including to reschedule and restructure financing to suit the specific financial circumstances of borrowers.

“Borrowers can opt in online through a web form or an auto-generated email that will be available on banks’ websites to provide their personal and financing details. Borrowers may also phone their banks and guidance will be provided by the customer service officer.

“If borrowers are unable to use these digital channels, they may also visit their bank branches to submit their request for the moratorium. However, they are advised to check with respective banks on any changes in operating hours or arrangements for over-the-counter services due to movement restrictions,” BNM stated.

The central bank also reminded all that opting for repayment assistance will increase the overall cost of borrowing, as interest/profit will continue to accrue on deferred payments.

However, it said that banks will not charge interest on interest, or profit on profit, or any penalty interest/profit during the period of assistance. Borrowers’ Central Credit Reference Information System (CCRIS) records will not be affected by any form of repayment assistance received in 2021

“Banks are required to provide borrowers with information on how instalment amounts and the financing tenure will be impacted. Where a borrower requests to maintain lower instalments (instead of original instalments) after the moratorium, this would result in the loan tenure being extended for a longer period,” it said.

The moratorium is applicable for financing approved before July 1, 2021. Borrowers must not have missed instalments by more than 90 days or be subject to bankruptcy/winding up proceedings at the time the request for repayment assistance is submitted.

“For clarity, borrowers that are already under a repayment assistance programme and are servicing their financing in accordance with the terms of the programme will be able to opt in for this moratorium.

“Individual and SME borrowers who have financing with more than 90 days of missed payments are advised to contact Agensi Kaunseling dan Pengurusan Kredit (AKPK) to obtain suitable repayment assistance and free financial advice (services.akpk.org.my),” BNM noted.

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