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IRB opens counters for Bantuan Prihatin Rakyat appeals from today

KUALA LUMPUR (June 15): The Inland Revenue Board (IRB) will open the government special assistance (BKK) counters from today for appeal applications under Bantuan Prihatin Rakyat (BPR).

The IRB, in a statement today, said the counters are opened from 8am until noon, according to the working days in each state and via appointments only.

“It is also limited to low-risk customers based on the MySejahtera application. Customers must comply with the standard operating procedures (SOPs) set, such as scanning the MySejahtera application, always wearing face masks, checking body temperatures and maintaining physical distancing,” said the agency.

BPR-related inquiries can be directed to the BKK line at 1800-88-2747 from 9am to 4pm on Monday to Friday.

Yesterday, Finance Minister Tengku Datuk Seri Zafrul Tengku Abdul Aziz announced that the appeal period for BPR applications that were not approved is opened from today to June 30.

Meanwhile, the IRB in the statement said only businesses for the branch stamp office remain open to customers and individual duty payers who could not register as users of the Stamp Assessment And Payment System (STAMPS) as stipulated since the implementation of the movement control order 3.0 (MCO 3.0).

The operating hours are based on the working days in every state, namely from 8am to noon, it said.

It said also remaining operational are its payment centres in Kuala Lumpur, Kota Kinabalu and Kuching from Monday to Friday at 8am to noon.

The IRB’s Hasil Care Line (call centre and live chat) is operating as usual from Monday to Friday, 9am to 5pm, while the lines to the IRB headquarters and branches are closed, it added.

The IRB also urged customers to check the list of its offices and branches that are temporarily closed before going to any premises to avoid any problems.

Customers can access the list via the link phl.hasil.gov.my/pdf/pdfam/Notis_Penutupan_Cawangan_LHDNM_1.pdf.

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