PUTRAJAYA (Nov 4): About 80% of 3,000 housing loan applications received by the Treasury's Housing Loan Division (BPP) monthly were made online since the service was introduced in August.
Its secretary Datuk Shuib Md Yusop is confident that full implementation of the system will not cause any problems what with the overwhelming response received from civil servants.
"I am confident that it can be fully implemented in January, except for those with concrete reasons like from rural areas and so on.
"From the feedback received, they prefer this system as it is fast, easy and need not worry about entitlement to buy the house because all the information is available," he told reporters after the launch of MyPrestasi and Standard People Practice (SPP) here on Friday.
It was launched by Treasury Deputy Secretary-General (Management) Datuk Nozirah Bahari on behalf of Treasury Secretary-General Tan Sri Dr Wan Abdul Aziz Wan Abdullah.
The online housing loan application service can be accessed via the portal sppb.treasury.gov.my portal.
It allows borrowers to check status of payment, progress payment, delivery of ownership, loan balance, status of application and annual statement.
MyPrestasi and SPP are aimed at improving the department's performance by upgrading the delivery system for the interest of customers.
Shuib said MyPrestasi is the department's overall online assessment system and the first of its kind for government departments in the country.
"It allows assessment to be done more systematically, accurately and quickly compared with the previous manual system, enabling follow up action to units that don't meet fixed standards.
"SPP is a guide and reference for staff, especially those in the frontline to establish a standard customer service management at counters or by telephone that emphasises service that is professional, courteous and customer friendly.
"BPP receives an average 4,000 customers monthly at counters and not less than 30,000 phone calls made from customers of diverse backgrounds. Thus one standard for customer service procedures should be established," he added. — Bernama
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