KUALA LUMPUR (Dec 24): CIMB Group Holdings Bhd is providing a six-month repayment relief for a number of loans and financing products for customers and staff who have been affected by the recent floods.
In a statement, the group said all secured individual and small-medium enterprise (SME) loans and financing — which includes home financing, business premises financing, ASB financing, SME Biz Property Financing and SME Quick Biz Financing — would be part of the repayment relief.
Affected customers who had taken automobile loans and financing, as well as personal financing such as express cash and cash plus loans with the banking group, would also be subject to the repayment relief plan.
In addition, credit card interest and late charges, as well as deposits would also be part of the payment relief.
Charges for the replacement of credit and debit cards, statement requests and the replacement of damaged passbook and bankers' cheques would also be waived — with the bank promising to expedite the processing of insurance claims stemming from flooding in affected areas.
The banking group conducts the repayment on an annual basis for its staff and customers who have been affected by floods.
"We sympathise with the losses and inconvenience faced by our customers and staff in the affected areas during this trying time. We hope that our assistance, by way of a six-month repayment relief and waiver of fee charges, will help ease the burden experienced by flood victims, who would need every bit of support to bring their lives back to normal.
"Affected customers can also walk into any of our 234 CIMB branches to get further assistance on the flood relief programme. We will continue to find ways to assist our customers either through our business operations or corporate responsibility initiative," said CIMB group chief executive officer Tengku Datuk Seri Zafrul Aziz.
The banking group also conducts various initiatives to provide assistance to affected communities in times of need via the CIMB Foundation, whose corporate social responsibility programmes across Asean are financed by up to 1% of CIMB's profit before tax from 2018 to 2020.
CIMB customers can contact the bank's call centres at 03-6204 7788 for auto loans, home and personal financing and credit cards, or 1-300-88-8828 for SME loans and financing. Alternatively, they can visit their closest branch for further information and assistance on the repayment relief programme.
CIMB shares closed unchanged at RM5.27 yesterday, giving the group a market capitalisation of RM52.29 billion. The counter saw 4.32 million shares traded.