Genting Singapore’s Resorts World Sentosa ops, casino to close temporarily

KUALA LUMPUR (April 6): Genting Singapore plc’s Resorts World Sentosa (RWS) will be temporarily suspending all guest offerings including Universal Studios Singapore, SEA Aquarium, Adventure Cove Waterpark and Dolphin Island, and casino from today until May 4, 2020, in line with the Singapore government’s directives.

This came after the Singaporean Multi-Ministry Taskforce has announced a set of elevated safe distancing or "circuit breaker" measures to pre-empt the trend of increasing local transmission of Covid-19. Aside from those providing essential services, most businesses are required to cease operations from tomorrow (April 7) until May 4, 2020.

Only selected restaurants and food and beverage outlets, which can support the necessary daily living needs of residents, will remain open for takeaways and deliveries, said RWS in a statement today. This includes Malaysian Food Street, Pizzeria, Osia Steak and Seafood Grill, and Feng Shui Inn.

While the existing hotel guests that already checked into RWS’ rooms may continue to stay, RWS said all reservations for room stays from April 7 to May 4, 2020 will be cancelled and fully refunded.

“We will provide guests, who have purchased tickets to our attractions, made reservations at our restaurants or hotel bookings, with full support and assistance.

“Guests with any queries and concerns can reach out to us at [email protected]. We greatly value our team members and our priority is to ensure their job security,” said RWS.

Additionally, RWS said the jobs of all team members are not affected, and they will continue to be employed during this period.

“RWS stands united with Singapore in its fight against the Covid-19 pandemic. When this challenging and difficult period is over, RWS will emerge stronger and more resilient. We look forward to the time when we welcome our guests again from all over the world to enjoy the signature and award-winning RWS experience,” it said.

All operations at Resorts World Genting in Genting Highlands were temporarily closed from March 18, 2020, following the Movement Control Order (MCO), which was extended to April 14. A further extension to the MCO remains to be seen.

Genting Malaysia Bhd had then announced the temporary closure of its Resorts World Casino New York City in the US due to Covid-19. It, however, did not specify when the casino will reopen.

Similarly, the group’s land-based casinos in the UK and Resorts World Birmingham are also temporarily closed, following the UK prime minister’s national address to limit the spread of Covid-19, until further notice.

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