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TM resumes Unifi installation, restoration services in Covid-19 Green Zones

KUALA LUMPUR (April 24): Telekom Malaysia Bhd (TM) has resumed its Unifi internet installation services in customers’ premises located in areas designated as Green Zones by the Health Ministry and National Security Council (MKN), starting Wednesday.

TM in a statement yesterday announced that for service restoration activities, their technical team would attend any customers' service issues including working inside their premises, provided that the premises are located in Green Zone areas.

For those residing in the Yellow and Red Zone areas, the restoration activities would be carried out up to the distribution point only and customers need to set up their customer premises equipment themselves with the assistance from the TM technical team.

“However, restoration activities will continue as is currently being done for premises (internal and external) for hospitals, clinics and other critical agencies.

“Meanwhile, for new Unifi Home customers residing in the Yellow Zone areas who are awaiting installation of their fibre broadband services, they will be provided with Unifi Air as a temporary solution to their broadband Internet access,” the statement said.

Meanwhile, TM’s group chief executive officer Datuk Noor Kamarul Anuar Nuruddin said the decision to resume the installation and restoration services at customers’ premises was to enable them to continue to enjoy seamless broadband services.

“We have put in place the necessary safety protocols, in compliance with the guidelines set by the Health Ministry, MKN and the Malaysian Communications and Multimedia Commission (MCMC) as the safety and health of our customers and employees remain our top priority,” he said.

For any further information, the public can visit TM's official website at www.tm.com.my.

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