KUALA LUMPUR (Aug 7): Malayan Banking Bhd (Maybank) has announced that it is offering three options for customers to apply for Repayment Assistance Packages from today.

In a statement, Maybank said the three options include online applications via Maybank2u for individual customers excluding hire purchase, and email applications through [email protected] (for individual customers) or [email protected] (for small and medium enterprise customers).

Alternatively, customers may visit or call any Maybank branches, SME Centres or Auto Finance Centres nationwide. 

“With the six-month moratorium ending on Sept 30, 2020, Maybank has been proactively reaching out to its customers to offer Repayment Assistance Package options to ease the financial burden of those who may have been affected by the Covid-19 pandemic.

“The bank will continue to progressively reach out to more customers but wishes to encourage those who need repayment assistance to contact the bank as soon as possible,” said Maybank.

As the deadline of applications falls on Sept 30, Maybank said it would also like to urge its customers to start applying as early as possible so that the repayment arrangements can be approved and implemented before the moratorium ends.

“Customers may visit www.maybank2u.com.my/covid19 for further information, including the type of documents that may be helpful to support their applications.

"They can also call the Maybank Customer Care Hotline at 1-300 88 6688, and press *1* for 'Repayment Assistance',” the bank said.

It said the Repayment  Assistance Packages will be tailored to best suit the needs of its customers and address the challenges they are facing such as a loss of employment, reduction in salary or disruption to business operations.

Maybank said this may include an extension of the moratorium for those who have lost employment in 2020, rescheduling their financing facility to extend the tenure or restructuring the financing to a structure which is more in line with their payment capabilities.

At the time of writing, shares in Maybank were four sen or 0.53% higher at RM7.56, valuing the bank at RM84.98 billion. It saw 990,800 shares exchange hands.

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