KUALA LUMPUR (Sept 24): Langkawi International Airport (LGK) (pictured) is among the only seven airports in the world to be recognised by Airports Council International (ACI) for consistent excellent performance in providing exceptional customer services and facilities. 

In a statement today, airport operator Malaysia Airports Holdings Bhd (MAHB) said LGK will join the ACI Director General’s Roll of Excellence, which was established in 2011 to provide additional recognition to airports that passengers consider having consistently delivered excellent services.

It said passenger feedback is obtained through the quarterly Airport Service Quality (ASQ) Survey carried out every year by ACI as the global benchmark for the world’s airports.

MAHB group chief executive officer (CEO) Datuk Mohd Shukrie Mohd Salleh said this affirmation by passengers will further motivate the airport community and its partners to continue giving their best in spite of the current challenging period.

“We thank them for their endless support and for being on the front line.

“We look forward to the public regaining confidence in air travel as we continually implement the highest level of safety measures at the airport and ensure that passenger experience is not compromised,” he said.

Mohd Shukrie said LGK had been inducted into the Director General’s Roll of Excellence based on its track record for winning multiple ASQ awards over a five-year period during the past 10 years.

He said the airport had consistently scored highly for customer service and won ACI awards, such as the Best Small Airport by Region and the Best Airport by Size (two million to five million passengers per annum).

“This recent accolade is also a testament to our commitment and efforts to continuously raise the bar in service and quality standards.

“The team is driven by our promise to host joyful connections, and thus we are constantly looking at enhancing our services and facilities,” he added.

MAHB said LGK was upgraded and expanded in 2018 to cater to four million passengers annually.

The airport recorded a total of 2.9 million passenger movements in 2019, an 8% increase from 2018.

The airport also underwent a successful commercial reset last year where retail and dining experiences were revamped so that passengers could enjoy a unique airport experience.

The revamp resulted in several "firsts" on the island, and brought in new brands such as Charles & Keith, Costa and Burger King.

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