KUALA LUMPUR (Sept 30): As the blanket loan moratorium ends today (Sept 30), Malayan Banking Bhd's (Maybank) branches nationwide (except for those in the red zones) will continue to remain open until 7pm today to provide customers added convenience to enquire and apply for Repayment Assistance. Malaysia will move into a targeted loan assistance approach tomorrow as the blanket six-month loan moratorium comes to an end.

In a statement, Maybank reminded its customers who are impacted by the Covid-19 pandemic to contact the bank immediately should they wish to apply for Repayment Assistance for their loan/financing. 

The banking group also clarified that “the CCRIS (Central Credit Reference Information System) status of borrowers who take Repayment Assistance would not change”.

Maybank also assured those who have applied for Repayment Assistance but have yet to receive a response that their applications are currently being processed, and they will be advised soonest possible on their loan repayment for October onwards.

The bank reminded customers who have not applied for Repayment Assistance that they will have to resume payment for their loan/financing from October onwards.

“Those who anticipate difficulties in servicing their monthly instalments post the moratorium [period] can still get in touch with the bank to discuss repayment packages to suit their current financial needs. 

"However, these customers are advised to apply for Repayment Assistance before their October instalment is due to ensure their credit status is maintained,” it added. 

Customers who require more information on Maybank’s Repayment Assistance may also visit www.maybank2u.com.my/covid19 or contact the Maybank Customer Care Hotline at 1-300 88 6688.

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