Attaining satisfaction in meeting clients’ needs

“WOULD I be satisfied with my service if I were the client?” This is the question that Joseph Ding from Tech Realtors Properties Sdn Bhd always asks himself.

“Being a good negotiator involves placing myself in the client's shoes. In my opinion, having extensive knowledge of the property market is a given for all negotiators but the ability to communicate helpful and beneficial advice to the client is what makes a real estate negotiator (REN) exceptional,” says Ding, who recently received the MIEA-TheEdgeProperty.com Top Online REN Award at the National Real Estate Awards organised by the Malaysian Institute of Real Estate Agents (MIEA) on Oct 1, 2016.

This isn’t Ding’s first award since he joined the real estate industry. In 2013, he was awarded the Top Rookie Award by Tech Realtors Properties.

Speaking on how he got into the real estate industry, the former sales manager of Philips Malaysia Sdn Bhd said he was on the lookout for a more flexible career which did not require full-time commitment, after his early retirement.

Ding tells TheEdgeProperty.com that he has since found great joy and satisfaction in helping his clients achieve their dreams and needs.

Besides being passionate about his job, he also strongly believes in integrity — a fundamental principle which he practises not only in his real estate career but in life as well.

“I believe integrity should be one's fundamental principle be it in the real estate market or anywhere else. A solid sense of integrity is able to garner my client's trust which I dearly value,” he says.

According to Ding, he has benefitted greatly from TheEdgeProperty.com’s news portal as well as the analytics provided on the website.

“I appreciate the convenience of using TheEdgeProperty.com as it is extremely user-friendly. The analytics function enlightens me on the price trends in different areas which serve as informative guidelines for negotiators.

“New launches of upcoming properties are announced on the site as well, always keeping negotiators in the loop. Valuable information is available at our fingertips with just a few clicks, and the best part is that all these are completely free.

“I would highly recommend it to other negotiators,” he says.

This story first appeared in TheEdgeProperty.com pullout on Oct 14, 2016, which comes with The Edge Financial Daily every Friday. Download TheEdgeProperty.com pullout here for free.