indepth

Always be ready to manage different scenarios

Chris Chong, IOI Properties Group Bhd’s Mall Operations senior general manager: We remain resilient and are prepared to manage our workforce under different scenarios while maintaining efficiency and high service levels to our shoppers, tenants and business associates as the mall remains open throughout this difficult time.

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An opportunity to review tenancy mix

Sara Fang Horton, UEM Sunrise Bhd’s head of retail strategy:  The Covid-19 pandemic and the previous MCO have shown that we need to pivot our placemaking strategies to continue building top-of-mind awareness in the community and among our loyal customers who appreciate Publika’s unique experiential and creative retail concept.

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Embracing challenges

Despite the negative news, mall operators have remained calm and seen the current slow time as an opportunity for them to restrategise for future needs.

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Shopping malls fight on to stay afloat in CMCO

Indeed, CMCO has restricted people’s movement, causing fewer people to visit the malls, but the main deterrent now is actually people’s qualms of malls’ safety, especially since the majority of the shopping malls have reported Covid-19 positive cases since end- September.

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