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Crisis management: Property managers should embrace technology

PETALING JAYA (April 10): The new norm has become the norm, and property managers need to step up their game in embracing technology usage to meet expectations and stay relevant and competitive in the near future, said Malaysian Institute of Property and Facility Managers (MIPFM) president Adzman Shah.

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The Covid-19 pandemic has changed the way we live and work and this has increased the difficulties in property management, with new skills and knowledge required to keep up with the rapid changes and fresh trends especially in technology, he stressed.

“Investment is needed in proper training and skilling to ensure the personnel are well equipped to face the challenges,” said Adzman in his session titled “Are property managers prepared for the new normal?” during the EdgeProp.my symposium on "Excellent Property Management 2021: Future-proof your investment in the new norm".

In choosing property managers, he noted that other than past track record of the property managers, Joint Management Bodies (JMB) and Management Corporations (MC) should also check on whether training has been provided by property managers to their staff as this reflected their capability in crisis management.

During his session, one of the audiences raised concern over data disclosure by the management office to other residents. Adzman said in dealing with the Covid-19 pandemic, the management office should be focused on enhancing the safety and health of the common areas to curb the spread of the coronavirus.

“Revealing the name of the people who are infected will not help to enhance the overall safety, the focus should be on increasing the frequency of sanitisation of common areas and contact tracing to ensure the infected residents will not affect others,” he emphasised. 

The symposium was presented by EdgeProp.my along with partner Nippon Paint Malaysia and supporting partner Panasonic Malaysia. The event is also supported by The Edge Malaysia.

Notable speakers during the event include Architect Centre accredited building inspector Anthony Lee Tee and Chur Associates founder and managing partner Chris Tan.

Representatives from the management committees of award-winning projects also shared their insights in the importance of property management. The speakers are Westside III Desa ParkCity Joint Management Body chairman Ken Yeo Kiang Ing, Kiara Park Condominium management corporation secretary and past chairman Lawrence Loh and Sri Penaga Condominium management corporation Khaw Chay Tee.

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